Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and accessories.
How should I store my loose leaf tea to maintain freshness?
To keep your tea at its peak flavor, store it in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using airtight tins or opaque bags rather than glass jars.
What is your shipping policy for domestic orders?
We offer standard shipping across the country with a typical delivery time of 3-5 business days. Orders over $50 qualify for free shipping, and all orders include a tracking number sent via email.
Are your tea blends organic or natural?
We prioritize high-quality ingredients and offer a wide selection of certified organic teas. Our flavored blends use only natural oils and botanicals to ensure a clean, authentic taste without artificial additives.
Can I return tea products if I am not satisfied?
Due to food safety regulations, we cannot accept returns on opened tea. However, if there is an issue with your order or if you received the wrong item, please contact us within 14 days for a replacement or store credit.
How much caffeine is in your different tea types?
Generally, black and oolong teas have the highest caffeine content, followed by green and white teas. Our herbal 'tisanes' are naturally caffeine-free. Specific caffeine estimates are provided on each product page.
Do you offer wholesale opportunities for cafes or shops?
Yes, ArtfulTea provides wholesale pricing for businesses looking to serve or retail our premium blends. Please visit our Wholesale page to fill out an application and view our bulk catalog.